Good Relationships are the Basis for Every Successful Business.

The customer management tools in the Intershop Commerce Suite offer a consistent overview of all the data you need to build positive relationships with your customers.

Use Customer Data More Profitably

With the Intershop Commerce Suite, you can collect and manage the data generated when interacting with your customers and use it to boost your performance, e.g., in marketing campaigns. Using the Synaptic Commerce API, it is also easy to integrate external CRM systems.

Use Customer Data More Profitably
Personalize Communications with Customers

Personalize Communications with Customers

By catering to the personal preferences of each individual customer at every stage in the purchase process, you can create a truly unique shopping experience. There are numerous personalization options available to stimulate purchases and strengthen customer loyalty.

Shape Your Business Relationships

One of the strengths of the Intershop Commerce Suite is the scope it provides to create long-term business relationships. Using extensive self-service functions and a range of useful tools for managing framework agreements, budgets, and cost centers, you can create a platform that caters perfectly to your partners.

Shape Your Business Relationships

Customer Management modules:

Customer Data Management

Manage Sensitive Data Responsibly

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Personalization

Stimulate Buyers with Relevant and Personalized Communications

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Budget & Cost Center Management

More Freedom for Business Customers through Self-Service Management of Cost Centers and Budgets

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Order Templates

Make Ordering Easier for the Purchasing Departments of Your Business Customers

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Contracts

Create Reliable Business Relationships with Fixed Framework Agreements

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Quotes

Negotiate Prices with Individual Business Customers

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After Order Services

Impress Your Customers with Valuable Post-Purchase Services

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